FAQ 

 

How do I Shop Online  
You can buy products from this website and pay on delivery, at our stores or via bank transfer. 

If you are an existing online customer, please log into your account. If you do not have an account, please sign up for an account.

Browse for items by selecting any of the categories from the online store, you can also search for a particular product by entering the title, author or description in the search field.

If you want to order an item click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, you can keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the "Your Cart" button.



How can I change the quantity of an item I have in the Shopping Cart?

You can access your Shopping Cart at any time by clicking on the "Your Cart" button at the top right of any of our pages. For each item you have in your Shopping Cart you'll see a box showing the quantity. If you'd like to change the amount for any of the items, enter the new amount in the box and click the "update Cart" button at the bottom of the page.u.



How can I remove something from my Shopping Cart?

You can access your shopping cart at any time by clicking on the "Your Cart" button at the top right of any of our pages. By changing the quantity to zero and clicking on the update cart button removes the item from your Shopping Cart completely.

My Shopping Cart looks right. How do I finish my order?

Click the "checkout" button. You'll be taken to the first page of the checkout process. (If you have not already registered to shop online you will be redirected to the registration page.) Select your preferred delivery option and click on continue. Enter your Billing and Shipping information then click continue. Confirm your order then proceed to the payment page. After completing the transaction process, you would receive an email containing details of your transactions. 

Secure Ordering & Payment Options

We take your online security very seriously. Full details of how we protect the information you provide us are given below:
When you place your order, ensure your browser is using our secure web address. The secure server software encrypts all information you input before it is sent to us. We guarantee to comply with the standards, procedures and requirements to ensure that your personal information is kept secure and processed fairly and lawfully. For security reasons, we strongly recommend that you do not send credit card numbers by standard email.



 

Returns & Refunds

Items purchased in good, sellable and working condition will not be exchanged or refunded. Goods that are defective or faulty at the time of purchase or prior to delivery will be exchanged or a full refund provided. Please ensure that you check all items purchased at the time of delivery or pick up to ensure that all items are in good condition.

If  you experience any difficulty shopping or using this site please contact us by sending a message using the contact us page.

Thank you for shopping with us!

© 2017 Created and Managed by Topect International Ltd

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