Frequently asked questions

Nigeria

How do I shop from this website?


Click on online Nigeria and browse for items by selecting any of the categories listed or search for a particular product by entering the title, author or description in the search field. To order an item click the "Add to Cart" button on the item's product detail page. Once you have added an item to your Shopping Cart, you can keep shopping until your cart contains all the items you want to order. Don't forget you can access the contents of your Shopping Cart at any time by clicking the "Cart" icon. Shopping on here is easy, you can shop, make payment securely online, at our stores or via bank transfer. If you are an existing online customer, log into your account. If you do not have an account, you would need to sign up to complete a transaction.




How can I change the quantity of an item in the Shopping Cart?


You can access your Shopping Cart at any time by clicking on the "Your Cart" button at the top right of the screen. For each item you have in your Shopping Cart you will see a box showing the quantity. If you like to change the amount for any of the items, enter the new amount in the box and click the "update Cart" button at the bottom of the page.




How can I remove something from my Shopping Cart?


You can access your shopping cart at any time by clicking on the "Your Cart" button at the top right of any of our pages. By changing the quantity to zero and clicking on the update cart button removes the item from your Shopping Cart completely.




My Shopping Cart looks right. How do I finish my order?


Click the "checkout" button. You'll be taken to the first page of the checkout process. (If you have not already registered to shop online and you sre logged in, you will be redirected to the registration page.) Select your preferred delivery option and click on continue. Enter your Billing and Shipping information then click continue. Confirm your order then proceed to the payment page. Once you complete the transaction, you will receive an email containing details of your transaction.




Is my order and payment information secure?


We take your online security very seriously. Full details of how we protect the information you provide us are given below:
When you place your order, ensure your browser is using our secure web address https://www.wisdombookslimited.com
The secure server software encrypts all information you input before it is sent to us. We comply with the security standards, procedures and requirements to ensure that your personal information is kept secure and processed fairly and lawfully. For security reasons, we strongly recommend that you do not send credit card numbers by message via the contact us page or by email.




Can I return item(s) purcahsed and get a refund?


Items purchased in good condition can not be exchanged or returned. Goods that are defective or faulty at the time of purchase or delivery will be exchanged or a full refund provided. Please ensure that you check all items purchased at the time of delivery or pick up to ensure that all items are in good condition. We will not exchange of refund purchases after delivery or after you have left our stores.




I can't find the item I need on the website how do I search?


Use our request and ordering service or click here To search for an item following the steps below Click on the search bar to find title(s). We have access to over 140 million books Search by book title, author or ISBN Find your item from the search results Click on the item to open it If you would like to buy the item online then Click on bookshop once the item is open Add item(s) to cart and checkout You can check out as guest as this is faster by entering your email address Enter details including shipping address and payment information required. If you would like us to order the item for you contact us




I love reading, how do I join the library membership?


We love booklovers and our library plan gives you access to a wide variety of books and benefits. To join any of our membership plans or to try it out for free go to the membership page




What are the benefits of getting a membership plan?


Apart from access to a variety of books delivered free every week, members are able to use the library space for free as well as enjoy free wifi and discount on purchases. Members also get free online resources and access pass to our children bookclub.




How do I sign up for the Kids bookclub?


Click here to sign up




How do I sign up for the Kids chess club


Click here to sign up





USA

How do I shop from the USA Store?


There are many ways to access our USA store. You can click on the icon displayed above or select american store on the top menu or search for an item use this link Click on the search bar to find the title(s) Search by book title, author or ISBN Find your item from the search results Click on the item to open it and buy Add item(s) to cart and checkout You can checkout as guest as this is faster by entering your email address Enter details including shipping address and payment information required. Please note that delivery can take up to 30 business days




I can't find the item I need on the website how do I search?


Use our request and ordering service or click here To search for an item following the steps below Click on the search bar to find title(s). We have access to over 140 million books Search by book title, author or ISBN Find your item from the search results Click on the item to open it If you would like to buy the item online then Click on bookshop once the item is open Add item(s) to cart and checkout You can check out as guest as this is faster by entering your email address Enter details including shipping address and payment information required. If you would like us to order the item for you contact us